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Overview for Customer Service Management

A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Careers for Customer Service Management Majors

Unfortunately, no career data exists.

Colleges Offering a Major in Customer Service Management

Unfortunately, we were unable to find any undergraduate programs in Oregon for this major.
View colleges in U.S. offering Customer Service Management.